mirror of
https://gitlab.com/cief-data/dbt_cloud.git
synced 2026-08-19 04:14:00 +00:00
Yam ZhengLim
137 lines
7.0 KiB
SQL
137 lines
7.0 KiB
SQL
--IMPORT
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WITH messages AS (
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SELECT * FROM {{ ref('int_crisp__conversation_messages_get_dialog_id_user_id_message_generate_by') }}
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ORDER BY conversation_id, message_created_datetime, id
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),
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--LOGIC
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messages_with_ftu_id AS (
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SELECT
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*,
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FIRST_VALUE(CASE WHEN messages.message_generate_by = 'user' THEN messages.user_id END)
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IGNORE NULLS
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OVER (PARTITION BY messages.dialog_id ORDER BY messages.message_created_datetime ASC) AS first_user_id,
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LAST_VALUE(CASE WHEN messages.message_generate_by = 'user' THEN messages.user_id END)
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IGNORE NULLS
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OVER (PARTITION BY messages.dialog_id ORDER BY messages.message_created_datetime ASC) AS last_user_id,
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FIRST_VALUE(CASE WHEN messages.message_generate_by = 'operator' THEN messages.user_id END)
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IGNORE NULLS
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OVER (PARTITION BY messages.dialog_id ORDER BY messages.message_created_datetime ASC) AS first_operator_id,
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LAST_VALUE(CASE WHEN messages.message_generate_by = 'operator' THEN messages.user_id END)
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IGNORE NULLS
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OVER (PARTITION BY messages.dialog_id ORDER BY messages.message_created_datetime ASC) AS last_operator_id
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from messages
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),
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dialog_message_last_row AS (
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SELECT
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RANK() OVER (PARTITION BY dialog_id ORDER BY message_created_datetime DESC) AS last_row_desc_rank,
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*
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FROM messages
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QUALIFY last_row_desc_rank = 1
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),
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--FINAL
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final_fct_crisp__dialogs AS (
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SELECT
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messages_with_ftu_id.dialog_id AS dialog_id,
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max(messages_with_ftu_id.conversation_id) AS conversation_id,
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array_agg(messages_with_ftu_id.id) AS message_ids,
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CASE
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WHEN max(dialog_message_last_row.event_type) = 'state:resolved' THEN 'close'
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WHEN max(dialog_message_last_row.event_type) IS NULL THEN 'open'
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ELSE 'ERROR, Please contact DATA team'
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END AS dialog_status,
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min(messages_with_ftu_id.message_created_datetime) AS dialog_created_datetime,
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min(IFF(messages_with_ftu_id.message_generate_by = 'user',
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messages_with_ftu_id.message_created_datetime,
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null)) AS first_user_reply_datetime,
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min(IFF(messages_with_ftu_id.message_generate_by = 'operator',
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messages_with_ftu_id.message_created_datetime,
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null)) AS first_operator_reply_datetime,
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min(IFF(messages_with_ftu_id.message_generate_by = 'bot',
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messages_with_ftu_id.message_created_datetime,
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null)) AS first_bot_reply_datetime,
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max(IFF(messages_with_ftu_id.message_generate_by = 'user',
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messages_with_ftu_id.message_created_datetime,
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null)) AS last_user_reply_datetime,
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max(IFF(messages_with_ftu_id.message_generate_by = 'operator',
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messages_with_ftu_id.message_created_datetime,
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null)) AS last_operator_reply_datetime,
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max(IFF(messages_with_ftu_id.message_generate_by = 'bot',
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messages_with_ftu_id.message_created_datetime,
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null)) AS last_bot_reply_datetime,
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max(IFF((messages_with_ftu_id.event_type = 'state:resolved'),
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messages_with_ftu_id.message_created_datetime,
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null)) AS dialog_solved_datetime,
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array_agg(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'user' ,
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messages_with_ftu_id.user_id,
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NULL))) AS user_ids,
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count(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'user',
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messages_with_ftu_id.user_id,
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null))) AS number_of_user_involved,
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max(messages_with_ftu_id.first_user_id) AS first_user_id,
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max(messages_with_ftu_id.last_user_id) AS last_user_id,
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array_agg(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'operator' ,
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messages_with_ftu_id.user_id,
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NULL))) AS operator_ids,
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count(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'operator',
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messages_with_ftu_id.user_id,
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null))) AS number_of_operator_involved,
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max(messages_with_ftu_id.first_operator_id) AS first_operator_id,
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max(messages_with_ftu_id.last_operator_id) AS last_operator_id,
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count(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'user',
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messages_with_ftu_id.id,
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null))) AS number_of_user_chat,
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count(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'operator',
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messages_with_ftu_id.id,
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null))) AS number_of_operator_chat,
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count(distinct(
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IFF(messages_with_ftu_id.message_generate_by = 'bot',
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messages_with_ftu_id.id,
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null))) AS number_of_bot_chat
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FROM messages_with_ftu_id
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LEFT JOIN dialog_message_last_row
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ON (dialog_message_last_row.dialog_id = messages_with_ftu_id.dialog_id)
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GROUP BY
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messages_with_ftu_id.dialog_id
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)
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SELECT * FROM final_fct_crisp__dialogs
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--Check 'K Huan Huan' why result number_of_user_id = 2 session_id = 'session_75a3a65d-390b-4ed9-90a7-f98a8a39b768'; |