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        "message": "Dear Jenny,\n\nThank you for your feedback, and I’m really sorry to hear about your recent experience.\n\nHaving been with us since 2014, your support means a great deal to us, so it’s disappointing to hear this.\n\nWe’ve tried to contact you by phone but weren’t able to reach you. We’ve now followed up via email with more detail and to understand what happened so we can resolve this properly for you.\n\nWe take your comments around stock availability, delivery, and communication seriously and are reviewing this internally.\n\nPlease do check your email when you get a moment, or feel free to reply there or here, whatever is easiest for you.\n\nBest regards,\nJust Vitamins Team",
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        "message": "Dear Jack,\n\nThank you for the thoughtful review and for coming back to us for Curcumin and Milk Thistle so many times, we really appreciate the continued trust.\n\nIt also made us smile to hear you find the tablets pleasant to take. We put a lot of effort into keeping our products easy to use day to day.\n\nAnd thank you for trying our Ginkgo Biloba for the first time. We’re pleased it’s been a good addition to your routine. As always, we recommend following the label directions, and if you’re taking any medications or managing a health condition, it’s worth checking in with your pharmacist or GP to make sure everything is suitable together.\n\nThanks again for taking the time to share your experience.\n\nKind regards,\nJust Vitamins Team",
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        "message": "Dear David,\n\nThank you for your detailed feedback. We’re pleased to hear you’re happy with the product quality, value, and timely delivery.\n\nWe apologise for the confusion caused. To clarify, your order is on our Subscribe & Save for a 2-month supply (120 capsules). However, on this occasion, you were charged for and received a 30-day supply only, which is not as intended.\n\nWe are currently reviewing this and have reached out to you directly via email to resolve the matter promptly. Please feel free to contact us at any time if you have further questions or need additional clarification.\n\nThank you again for bringing this to our attention.\n\nKind regards,\nJust Vitamins",
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