# DataForSEO support escalation packet

Generated: 2026-05-20T02:31:31.587Z

Ready to send: YES

## Summary
- Provider: DataForSEO
- Endpoint: POST https://api.dataforseo.com/v3/merchant/amazon/reviews/task_post
- Issue: 50304: This function temporarily unavailable. Please contact support for more information.
- Credentials included: no
- Pilot payload rows: 6
- Live-confirmed ASINs: 6

## Evidence checklist
- **Account connection:** 20000 Ok. — Credentials/account work; issue appears endpoint-specific.
- **Amazon Products endpoint:** 6/10 exact ASINs confirmed from live product-result evidence — Products endpoint is usable; reviews endpoint is the blocker.
- **Amazon Reviews endpoint:** 50304: This function temporarily unavailable. Please contact support for more information. — Ask whether Merchant Amazon Reviews task_post is disabled for this account/API version/region and what replacement/restoration path exists.
- **Pilot payload:** 6 ASIN rows at depth 10, United Kingdom / English (United Kingdom) — Payload is intentionally capped; support can reproduce with one row if needed.
- **Official DataForSEO docs status:** endpointTemporarilyUnavailable=true; 2/3 checks passing; docs=https://docs.dataforseo.com/v3/merchant-amazon-reviews-task_post/ — Ask support whether the official temporary-unavailable note applies globally, to this account, or to the Amazon UK Reviews path specifically.
- **Local spend guard:** 5/10 checks passing; paid posting blocked until approval gates are intentionally opened — No broad scraping or repeated retries until provider confirms endpoint availability.

## Message to send
```text
Hello DataForSEO support,
We can authenticate successfully and use the Merchant Amazon Products endpoint, but Merchant Amazon Reviews task creation is returning a provider-level unavailable response before any task IDs are created.
Your public API documentation also currently marks the Amazon Reviews Task POST endpoint as temporarily unavailable.
Endpoint: POST https://api.dataforseo.com/v3/merchant/amazon/reviews/task_post
Response: 50304 This function temporarily unavailable. Please contact support for more information.
Cost reported: 0
Tasks count: 0
The intended pilot is small: 6 Amazon UK ASINs, depth 10, location_name=United Kingdom, language_name=English (United Kingdom). The Products endpoint already returned usable ASIN evidence for those rows.
Could you confirm whether /v3/merchant/amazon/reviews/task_post is temporarily unavailable globally, unavailable for this account, or requires a different endpoint/parameter set? If it is disabled, please advise the expected restoration path or replacement endpoint.
No credentials are included in this packet.
```

## Payload preview
- jv:JV-D4000:stage1: B0F3XQ631C, depth 10, United Kingdom / English (United Kingdom)
- jv:JV-TURMERIC500:stage1: B009756A58, depth 10, United Kingdom / English (United Kingdom)
- jv:JV-VISISOFT:stage1: B009756BHA, depth 10, United Kingdom / English (United Kingdom)
- jv:JV-STAR1000:stage1: B009755YJ6, depth 10, United Kingdom / English (United Kingdom)
- jv:JV-COQ10100:stage1: B09KNMFNYF, depth 10, United Kingdom / English (United Kingdom)
- jv:JV-B12:stage1: B009756D64, depth 10, United Kingdom / English (United Kingdom)